Keystone suspends shipments and isolates affected devices, warning owners about phishing
The vendor reports measures in response to its incident: shipments have been suspended, affected devices are being quarantined at all warehouses, including Amazon facilities; shipping data retention has been reduced from 180 to 90 days, and affected users have received emails from the official support address. Separately, the vendor warns that emails about the incident come only from this address, that it never asks for a seed phrase, and promises to explain the next steps in the coming days.
If you ordered a Keystone device: check the sender of every email about the incident — the vendor sends them only from its official support address. Do not enter your seed phrase or share it with anyone: according to the vendor, it will not ask for it by email, direct message or phone. Do not act on any message pushing you to act urgently — first check with support. If you want your order data deleted before 90 days, contact support after receiving the package. Details are in the vendor's message linked in the post.
Source: x.com - KeystoneWallet