Keystone launches order check page so customers can see if an incident affected their order
Keystone says the order check page it promised is now live. A customer enters the email used when placing the order, completes a CAPTCHA, and sees whether the order was affected by the incident. The result "No matching record found" means the order was not affected. According to the vendor, the entered email is not stored, and affected users' email addresses are kept in the database only as hashes. The vendor also warns that the page asks only for an email: any request for a recovery phrase, private keys or a payment is a scam.
If you placed a Keystone order, open the check page linked in the post, enter the email used for the order and complete the CAPTCHA. If you used more than one email, check each one and make sure each is typed exactly as in the order. If you see "Unable to complete your query", complete the CAPTCHA again and retry. Never enter your seed phrase or private keys, or pay anything, on that page or in response to emails or messages claiming to be support; the vendor calls such requests scams. If the check finds no match, no action is needed.
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